Return Policy
Refunds & Returns
We are committed to ensuring product is freshly made, sealed, and handled with care to maintain high quality! Therefore, to uphold this standard, all sales are final. We do not offer returns or exchanges.
Because we process and fulfill orders very quickly, cancellations are not guaranteed once checkout is complete.
If you need to cancel, please immediately visit our contact page to send our support team a message.
PLEASE NOTE: Submitting a cancellation request does not mean the order will be canceled.
Orders are processed in real time, and whether a cancellation is possible depends on when your request is received and when our customer service team is able to review it. Once processing begins, we are unable to cancel, change, or modify the order in any way.
Please double-check your order before completing your purchase, as all sales are considered final once submitted.
We take great care in packaging and shipping your order, but if your item arrives damaged, we’re here to help!
If your order arrives damaged, please reach out to us within 7 days of receiving your package so we can make it right!
Please visit our contact page to send our support team a message.
To assist you as quickly and effectively as possible, please be prepared to provide clear photo evidence of the damaged item and packaging.
We’ll issue a refund for the damaged item, if applicable—no worries!
If your order arrives missing an item or incorrect, please reach out to us within 7 days of receiving your package so we can make it right!
Please visit our contact page to send our support team a message.
We’ll issue a refund for the missing or incorrect item, if applicable—no worries!
Once your order has been shipped and is in transit, we are not responsible for lost, stolen or delayed packages. A claim will need to be filed directly with the shipping carrier.
If you need assistance with filing a claim, we’re happy to help! We will guide you through the process as best as we can.
Please visit our contact page to send our support team a message.
If your order fails to deliver and is successfully returned to us (undamaged), we will process a refund for the item, minus the shipping costs. Please note that refunds will be issued within 14 days of receiving the returned item and processing it back into our inventory.
To keep you informed, you can track the status of your return through the tracking information provided. This will reflect when the package is successfully returned to us, so you can stay up-to-date on its journey back!
Need More information?
Please visit our Contact Page or contact us at support@shesmade.com