Because we process and fulfill orders very quickly, orders cannot be canceled, changed, or modify once they have been placed. 

This includes, but not limited to, updates to the shipping address or phone number, adding discount codes, or changing products. 

Please double-check your order before completing your purchase, as all sales are final once submitted.

Yes. Please log into your account at shesmade.com, go to your subscriptions under "My Account" or "My Orders," and cancel or pause anytime.

PLEASE NOTE: Once your subscription is canceled, any recurring orders that were placed prior to the cancellation and have already been processed for shipment are unable to be canceled. However, any future orders will be canceled.

If you need help canceling your subscription, please visit our contact page and send our support team a message.

PLEASE NOTE: Submitting a cancellation request does not mean that your subscription will be canceled immediately. Cancellation depends on when our support team can review and process your request. If a recurring order is placed before we're able to review your cancellation request, that order will still process and ship.

Once your order ships, you'll receive a tracking number via email or sms depending on the method used during purchase.

We are committed to ensuring our products are freshly made, sealed, and handled with care to maintain quality! Therefore, to uphold this standard, all sales are final. We do not offer returns or exchanges.

We take great care in packaging and shipping your order, but if your item arrives damaged, we’re here to help!

If your order arrives damaged, please reach out to us within 7 days of receiving your package so we can make it right!

Please visit our contact page to send our support team a message.

To assist you as quickly and effectively as possible, please be prepared to provide clear photo evidence of the damaged item and packaging.

Unfortunately, due to limited inventory, we do not offer replacements. Our team will issue a partial or full refund for the item depending on the damage in question, if applicable—no worries!

If your order arrives missing an item or incorrect, please reach out to us within 7 days of receiving your package so we can make it right!

Please visit our contact page to send our support team a message.

We’ll issue a refund for the missing or incorrect item, if applicable—no worries!

Once your order has been shipped and is in transit, we are not responsible for lost, stolen or delayed packages. A claim will need to be filed directly with the shipping carrier.

If you need assistance with filing a claim, we’re happy to help! We will guide you through the process as best as we can.

Please visit our contact page to send our support team a message.

If your order fails to deliver and is successfully returned to us (undamaged), we will process a refund for the item, minus the shipping costs. Please note that refunds will be issued within 14 days of receiving the returned item and processing it back into our inventory.

To keep you informed, you can track the status of your return through the tracking information provided. This will reflect when the package is successfully returned to us, so you can stay up-to-date on its journey back!

While our products are specifically formulated for kinky, coily, and curly textures, they can benefit all hair types by providing deep hydration and nourishment.

Our products are formulated to benefit all porosities.

We use a combination of natural and safe, high-performance ingredients to ensure the best results. Our products are free from sulfates, parabens, and synthetic fragrances.

It depends on your hair type and needs! Our moisturizing products are designed to be highly effective so re-application is not needed frequently.

Our formulas are designed to nourish the scalp, strengthen hair strands, and reduce breakage—key factors for healthy hair growth. When included in a heathy hair care regimen, hair growth can be promoted. For more information on how to create a hair regimen, view our hair care blog.

Absolutely! Our products are perfect for keeping your hair hydrated under protective styles like braids, wigs, twists, and more!

Yes! Our products are safe for chemically treated hair and can help restore moisture and strength.

Our She's Saved blog is available on our website, where we share faith-based encouragement, hair care tips, and personal testimonies.

Not at all! While our company is faith-based, our products are made for everyone, regardless of their beliefs.

Orders are typically processed and shipped within 1-2 business days. Delivery times depend on your location.

Yes! We ship worldwide. Shipping rates and delivery times vary based on your country. Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Shipping rates vary depending on the selected shipping method, the destination, and the weight of the package. You can view the shipping cost during the checkout process before finalizing your order.