Once your order ships, you'll receive a tracking number via email or sms depending on the method used during purchase.

Because we process and fulfill orders very quickly, cancellations are not guaranteed once checkout is complete.

If you need to cancel, please immediately visit our contact page to send our support team a message.

PLEASE NOTE: Submitting a cancellation request does not mean the order will be canceled.

Orders are processed in real time, and whether a cancellation is possible depends on when your request is received and when our customer service team is able to review it. Once processing begins, we are unable to cancel, change, or modify the order in any way.

Please double-check your order before completing your purchase, as all sales are considered final once submitted.

Once an order is submitted and checkout is complete, we are unable to make any changes. This includes updates to the shipping address or phone number, adding discount codes, or changing products.

Please double-check your order before completing your purchase.

While our products are specifically formulated for kinky, coily, and curly textures, they can benefit all hair types by providing deep hydration and nourishment.

Our products are formulated to benefit all porosities.

We use a combination of natural and safe, high-performance ingredients to ensure the best results. Our products are free from sulfates, parabens, petroleums, fragrances, and other harmful ingredients.

It depends on your hair type and needs! Our moisturizing products are designed to be highly effective so re-application is not needed frequently.

Our formulas are designed to nourish the scalp, strengthen hair strands, and reduce breakage—key factors for healthy hair growth. When included in a heathy hair care regimen, hair growth can be promoted. For more information on how to create a hair regimen, view our hair care blog.

Absolutely! Our products are perfect for keeping your hair hydrated under protective styles like braids, wigs, twists, and more!

Yes! Our products are safe for chemically treated hair and can help restore moisture and strength.

You can sign up to our She's Saved Newsletter by entering your email in the signup section at the bottom of this page.

Yes! We provide weekly online bible studies on our TikTok Live on Wednesdays at 6pm EST.

Our She's Saved blog is available on our website, where we share faith-based encouragement, hair care tips, and personal testimonies.

Not at all! While our company is faith-based, our products are made for everyone, regardless of their beliefs.

Orders are typically processed and shipped within 1-2 business days. Delivery times depend on your location.

Yes! We ship worldwide. Shipping rates and delivery times vary based on your country. Please note that any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

Shipping rates vary depending on the selected shipping method, the destination, and the weight of the package. You can view the shipping cost during the checkout process before finalizing your order.

We are committed to ensuring our products are freshly made, sealed, and handled with care to maintain quality! Therefore, to uphold this standard, all sales are final. We do not offer returns or exchanges.

We take great care in packaging and shipping your order, but if your item arrives damaged, we’re here to help!

If your order arrives damaged, please reach out to us within 7 days of receiving your package so we can make it right!

Please visit our contact page to send our support team a message.

To assist you as quickly and effectively as possible, please be prepared to provide clear photo evidence of the damaged item and packaging.

Unfortunately, due to limited inventory, we do not offer replacements. Our team will issue a partial or full refund for the item depending on the damage in question, if applicable—no worries!

If your order arrives missing an item or incorrect, please reach out to us within 7 days of receiving your package so we can make it right!

Please visit our contact page to send our support team a message.

We’ll issue a refund for the missing or incorrect item, if applicable—no worries!

Once your order has been shipped and is in transit, we are not responsible for lost, stolen or delayed packages. A claim will need to be filed directly with the shipping carrier.

If you need assistance with filing a claim, we’re happy to help! We will guide you through the process as best as we can.

Please visit our contact page to send our support team a message.

If your order fails to deliver and is successfully returned to us (undamaged), we will process a refund for the item, minus the shipping costs. Please note that refunds will be issued within 14 days of receiving the returned item and processing it back into our inventory.

To keep you informed, you can track the status of your return through the tracking information provided. This will reflect when the package is successfully returned to us, so you can stay up-to-date on its journey back!

It's easy! Visit our She's Made Squad page to learn more about how to join!